Welcome to our shop Kings & Queens. KeiAmour Uncovered is excited to offer you custom-designed products that further celebrate the culture. There are a few guidelines outlined below to ensure a smooth shopping experience.

 

The Wine Down Babe ™ Collection is custom designed, which means each piece may vary. Each glass will not be the exact same due to the design process. A Wine Down Babe ™ with Care card will be in every order, so you will be able to preserve the quality of your custom glass.

 

Processing Time for ALL Wine Glasses:

Please allow 10 BUSINESS DAYS to process (1-7 items), 20 BUSINESS DAYS to process (8-19 items), 30-45 BUSINESS DAYS to process (20+ items). These processing times do not include weekends, holidays, or shipping time.

 

Processing Time for ALL Prints:

Turnaround time for print orders is 7-10 BUSINESS DAYS, excluding weekends and holidays. You will receive a confirmation when your order has shipped. Each image is printed & packaged separately to prevent scratches and/or dents.

 

Additional Fees:

Design Change - $15 per item: After your order is placed, you are committing to the design detailed in the description. Any changes made from the original design will be subjected to a fee. This fee MUST be paid in full before the item/s can be made. After you email hello@keiamouruncovered.com to make a change, you will receive an invoice for the difference.

 

Shipping Policy
We ship Monday - Friday. Once your order is complete, it will ship the next business day (e.g. order completed Tuesday, will ship Wednesday).

Our shop uses USPS to ship all orders. You will receive a tracking number via email once your order has shipped. Insurance is provided with tracking up to $100. If your order exceeds $100, you may purchase additional insurance. PLEASE EMAIL: hello@keiamouruncovered.com with your order number if you would like to insure your order over $100. If you don't contact the shop, and something accidentally happens to your package, Shop KeiAmour Uncovered is not responsible for loss or damage of the purchase once it has been shipped.

If your order arrives damaged or gets lost during transit, you will need to file a claim with USPS to recoup the cost of your item/s. Since insurance is provided, the shop does not replace lost or damaged items. Please visit https://onlineclaims.usps.com/OICWeb/ to begin the refund process. 

Local Pickup Policy
Pick-ups are during normal business hours (Monday-Friday, 1 p.m. - 3 p.m.). You will need to call or text 770-750-5598 to schedule your pick-up time. Once your time is scheduled, you must pick up the item within the timeframe that you set. In the event you can't pick up your order during your scheduled time, orders will only be held for 2 weeks before a storage fee of $5 per day is assessed. The $5 fee must be paid before you can pick up your items.